About returns and exchanges
Regarding Returns and Exchanges
Return and Exchange Policy
If you wish to return or exchange an item, please contact our customer service team within 7 days of receiving the item via the website https://qdolw.myline.com/.
Cash on Delivery: Refundable within 7 days of receiving the item.
Credit Card Payment: Refundable within 7 days of receiving the item.
PayPal Payment: Refundable within 7 days of receiving the item.
Return Shipping Costs
Customers are responsible for return shipping costs.
Please return the item to the address below within one week of contacting us. After contacting us, we will provide all necessary information, including the accurate return address.
Important Note
Return and exchange requests submitted after the specified period will not be accepted, even if due to our error or the customer's own reasons.
Items Not Eligible for Return or Exchange
Items shipped more than 7 days ago.
Used or opened items.
Items, packaging, or accessories damaged or lost due to customer reasons.
Exchanges or returns not due to product defects or discrepancies between the order and received goods.
Defects Caused by Our Company
If the product defect is due to our error (e.g., damage or incorrect shipment), we will provide a replacement or refund.
Process:
Please contact us by email or phone within 7 days of receiving the product, providing the following information:
Name
Address
Phone Number
Email Address
Product Name
Reason for Return/Exchange
Order Number
We will guide you through the return process.
Important Notes:
Please contact us before returning the product; returns without prior notice will not be accepted.
Please use traceable shipping methods to avoid loss.
Please pack the product properly, marking it "Fragile" if necessary.
If the product is damaged due to improper return processing, we will not provide a refund.
Upon receiving the returned goods, we will process your exchange or refund.
Convenient Return Process
Return shipping costs are borne by the customer.
Process:
Please contact us within 7 days of receiving the goods via email or phone, providing the following information:
Name
Address
Phone Number
Email Address
Product Name
Reason for Return
Order Number (found in the confirmation email)
We will provide return instructions. Return shipping costs are borne by the customer.
Important Notes:
Please contact us in advance.
Please use a trackable shipping method.
Please pack the goods properly, and affix a "Fragile" label if necessary.
We will process your refund upon receiving the returned goods.
No Exchanges for Personal Reasons
We do not accept exchanges for personal reasons. If you need to change the size or model, please return the goods and place a new order.
Order Cancellation
Once the order confirmation email is sent, the order enters the processing stage and cannot be cancelled or modified. Returns will be processed according to relevant policies.
Cash on Delivery
Customers choosing cash on delivery must pay in cash upon receipt of the order. If your billing address and shipping address are different, please contact us in advance.
Contact Information
Company: Raccoon Property Investments LLC
Address:
14254 W Evans Cir
United States
Email: SobolevaVanguard202@gmail.com
Website: https://alfvdq.shopline.com/