General Warranty

General Warranty (Returns & Exchanges)

If you wish to return or exchange an item, please contact our customer service team within 7 days of receiving the item through our website https://alfvdq.shopline.com/.

Cash on Delivery: Refund within 7 days of receiving the returned item.

Credit Card: Refund within 7 days of receiving the returned item.

PayPal: Refund within 7 days of receiving the returned item.

Return Shipping Costs

Return shipping costs are borne by the customer.

Please return the item to the address we provide within one week of contacting us. We will contact you and send all necessary information, including the correct return address.

Important Note

Return/exchange requests submitted after the deadline will not be accepted, even if it is our error or the customer's error.

Items Not Returnable/Exchangeable

Items shipped more than 7 days ago.

Used or secondhand goods.

Products, packaging, or accessories damaged or lost due to customer error.

Exchanges or returns due to order discrepancies with recipient (not product defects).

Defects Caused by Us

If the product defect is due to our error (e.g., damage or incorrect shipment), we will provide a partial replacement or a full refund.

Process

Please contact us by email or phone within 7 days of receiving the product, providing the following information:

Name
Address
Phone Number
Email Address
Product Name
Reason for Return or Exchange
Order Number

We will inform you of the return process. In this case, return shipping costs are borne by the customer.

Refunds

Important Notes:

Please contact us before returning the product; returns without prior notice will not be accepted.

Please use traceable shipping methods to avoid loss.

Please pack the product properly, marking it "Fragile" if necessary.

We will not issue refunds if damage is not reported in advance.

We will replace the product or issue a refund upon receipt.

Easy Returns

Return shipping costs are borne by the customer.

Process

Please contact us by email or phone within 7 days of receiving the product, providing the following information:

Name
Address
Phone Number
Email Address
Product Name

Reason for Return
Order Number (found in your order confirmation email)

We will provide you with return instructions. Return shipping costs are borne by the customer.

Customer Notice

Please complete the return/exchange form attached to the receipt and return it along with the product.

Please contact us in advance.

Please use a trackable shipping method.

Please pack the product securely; affix a "Fragile" label if necessary.

We will process your refund immediately upon receiving the returned item.

For your convenience, we offer an exchange service.

We do not accept exchange requests for personal reasons. If you need to change the size or style, please return the item and place a new order.

Order Cancellation

Once the order confirmation email is sent, we will begin processing your order, which cannot be cancelled or modified. In this case, we will consider processing a return for you.

Cash on Delivery

If you choose cash on delivery, you must pay in cash upon receipt of the goods. Please contact us in advance if your billing address and delivery address are different.

Contact Information

Company: 14254 W Evans Cir

Email: SobolevaVanguard202@gmail.com

Website: https://alfvdq.shopline.com/